CLICK & COLLECT
HOW DOES CLICK & COLLECT WORK?
If you use our Click & Collect option at checkout, you will have the option to select your local Infinity Motorcycles store and to collect your order. Items may show different collection times depending on their availability in-store. Items that show available for collection today are in stock with your local store. Items which show available for collection within 2-3 working days or 3-5 working days will need to be ordered in. You can also check in-store stock availability for the product before you add to basket to checkout.
After you complete your order with our Click & Collect option, you will receive an email notification confirming your collection store, your ordered items and their available collection dates. At this point, we want to remind you to only visit your local store once you receive a notification to state your item(s) is ready to collect.
Your local store will receive your order and process this. Items available for collection same day will be reserved for you and you will receive another confirmation to let you know that those items are ready to collect. Other items within your order which will need to be ordered in will be processed, and you will receive another confirmation to state that these are ready for collection. You can wait until all items within your order are available for collection, or collect them as soon as they are ready. We will hold your items for 14 days.
When you visit your local store for collection you will need a form of identification and the card you paid with online. Your form of identification can be your driving licence or passport. We will not release the goods without a form of identification.
HOW DO I RETURN MY CLICK & COLLECT ORDER?
TEMPORARY CLICK & COLLECT RETURNS TERM & CONDITIONS:
During our launch for Click & Collect, June 1st, and until June 15th, when we hope to re-open all our Infinity stores (excluding Glasgow and Belfast), we will only be accepting returns through our Online branch, handled by the UPS Access Point service. Please call 0800 130 3377 or send an email to Info@InfinityMotorcycles.com, to arrange a return, or you can log-on to your Online account to arrange a return yourself.
For Click & Collect, we currently can only offer a refund for returned orders.