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Frequently Asked Questions (FAQs)

Our aim is to resolve your query as quickly and efficiently as possible. With this in mind, we've put together a few of our most commonly asked questions. If you can't find the answer to your question and you require further assistance, you can find our contact details below.

You can use the key below to skip to the corresponding section:

Delivery

Returns & Refunds

Warranties

eBay enquiries

Click & Collect

Price Match Policy

Promo codes & Gift Vouchers

My Account & Technical Support

Club Infinity

Klarna & 0% Finance

General Product Questions

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Delivery

 

How much is delivery within the UK?

We offer Free Delivery to mainland UK for all orders over £25 online.

What countries do you deliver to?

We deliver to a wide range of European and International countries, though shipping costs will vary. Please refer to our Delivery & Returns policy for more information, or give us a call on 0800 130 3377.

Can I track my order?

Yes, once your order has been dispatched you will receive a notification from the courier via SMS or email advising you of the tracking information.

My delivery is missing an item, what should I do?

We use multiple stock locations to send our orders so you may receive more than one parcel, but if in any doubt don’t hesitate to call our friendly team.

What will happen if I am not in when the delivery arrives?

For your security, all of our deliveries are ‘no to neighbour’. In most cases, parcels will be returned to the depot, and then 2 more delivery attempts will be made. Sometimes parcels may be left at a local Post Office, but the driver should leave a card to advise you of this.

Can I change the delivery address of my order?

We will endeavour to help, but this will depend on your order status. We can only amend an address to the billing address (if this is different to the delivery address you chose when you placed the order). An address cannot be changed once the order has been dispatched.

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Returns & Refunds

 

How long do I have to return my order?

We provide Free Returns up to 90 days after the initial date of purchase. As long as the garments/accessories are unworn and in the original packaging, we will accept your returning items.

How do I create a return?

 

I've not received my refund yet, how long does it take?

 

Can I return a crash helmet?

Yes, as long as the helmet has not been worn out on the bike and is in new condition, you may return a helmet within our 90 day returns policy.

When you receive your helmet, we recommend that you try the helmet on inside your home, leaving the visor sticker on for half an hour. You will soon know if there are any pressure points that cause discomfort, and may exchange your helmet for another size, or return your item for a refund.

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Warranty

 

I lost my receipt... Can you send me a copy for a warranty claim?

Our systems retain customer and sales history dating back to 2015. If you need to obtain a receipt for a purchase you made with us in-store or online, we can provide you a copy of this. If you email [email protected], our support team will be able to help you.

How long is the warranty on my item?

 

How do I extend the length of my Rukka warranty?

 

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Ebay enquiries

All eBay purchases have the same great benefits of orders placed on the website.

Do I receive Club Infinity points through your eBay store?

Unfortunately, you cannot redeem or earn points from purchases made on the Infinity Motorcycles store on eBay.

How do I get a refund for my eBay purchase?

 

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Click & Collect

 

What do I need to bring with me to collect my order in-store?

Unfortunately, you cannot redeem or earn points from purchases made on the Infinity Motorcycles store on eBay.

What happens to my order if I don't collect in-store or no longer want it?

Unfortunately, you cannot redeem or earn points from purchases made on the Infinity Motorcycles store on eBay.

How do I cancel my Click & Collect order?

Unfortunately, you cannot redeem or earn points from purchases made on the Infinity Motorcycles store on eBay.

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Price Match Policy

 

I found a product cheaper elsewhere... Do you price match?

Unfortunately, you cannot redeem or earn points from purchases made on the Infinity Motorcycles store on eBay.

Can I price match after I have made my purchase?

 

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Promo Codes & Gift Vouchers

 

How do I redeem a promo code online?

Unfortunately, you cannot redeem or earn points from purchases made on the Infinity Motorcycles store on eBay.

My promo code is showing as expired?

Unfortunately, you cannot redeem or earn points from purchases made on the Infinity Motorcycles store on eBay.

My Gift Voucher has expired, can I be issued another?

 

I ordered an E-Gift Voucher but haven't received it yet...

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My Account & Technical Support

 

I have forgotten my password or registered email, what do I do?

Unfortunately, you cannot redeem or earn points from purchases made on the Infinity Motorcycles store on eBay.

Do I need an account to shop with Infinity Motorcycles?

Unfortunately, you cannot redeem or earn points from purchases made on the Infinity Motorcycles store on eBay.

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Club Infinity

 

How do I see my Club Infinity points online?

Unfortunately, you cannot redeem or earn points from purchases made on the Infinity Motorcycles store on eBay.

I cannot find my Club Infinity voucher...

 

My Club Infinity voucher has expired, can I be issued a replacement?

 

I received a Club Infinity card through the post, what do I do with it?

 

How do I use my Club Infinity voucher online?

 

  • How do I use my Club Infinity voucher in-store?

 

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Klarna & 0% Finance

 

How does Pay Later in 3 Interest-Free instalments work?

Unfortunately, you cannot redeem or earn points from purchases made on the Infinity Motorcycles store on eBay.

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General Product Questions

 

How do I check my size?

At the bottom of our home page is a handy link to our size guide. Here you will find size guides for all of our brands, and also really useful information on visor/ pinlock compatibility.

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Need to Contact Us?

If the above information has not answered your question and you require further assistance, or if you have a query about an order you have placed, you can contact us via:

Email: For general enquiries, email [email protected] For Club Infinity or voucher enquiries, email [email protected]

Phone: Call us on 0800 130 3377.
 

Why buy with Infinity?

From price matching to next day delivery we promise exceptional service to all our customers. And with over 14 stores nationwide we are veterans of the UK motorcycle trade.

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