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Gift Voucher FAQs

 

About Gift Vouchers

Not sure what to get the biker in your life? Give them the gift of choice with an Infinity Gift Voucher! We offer both physical gift vouchers and E-Gift vouchers for purchase online and in-store.

Our vouchers are dispatched with two codes: one 16-digit voucher code, and a 6-digit security code. These will both be included in your physical gift voucher and e-gift voucher.

All gift vouchers are non-refundable or returnable and last up to 12 months from the date of purchase.

 

Physical Gift Vouchers

Our physical gift vouchers are the perfect present for the biker in your life. Our vouchers can be used online or in any Infinity Motorcycles store.

Just choose the type of card you want to give and the amount of the voucher. It comes in its own envelope, so you can add a personal message by hand.

Gift vouchers above the value of £50 are delivered via Parcelforce 24 and can take between 1-2 working days to be delivered.

Gift vouchers below the value of £50 are delivered via Royal Mail 1st Class postage.

 

E-Gift Voucher

Our e-gift vouchers are the ideal present for the biker in your life. Our E-vouchers can be used online or printed out and used in any Infinity Motorcycles store.

Just select the chosen amount of the voucher, and we will send you the voucher within minutes of purchase.

E-Gift vouchers are dispatched via email immediately upon purchase. This voucher will be sent to the email used during checkout, so you can print out the vouchers or forward them along to that special someone.

 

Redeeming a Gift Voucher

Both our Physical and E-Gift gift cards can be used both online and in-store. For use online, simply enter both codes in the corresponding text boxes on the checkout page. For use in-store, show the staff member the physical gift voucher with the corresponding codes, or the e-gift voucher either printed off or on your smartphone with the codes.

You can redeem your gift voucher once. If the amount of the voucher exceeds the value of the purchase, a secondary voucher will be issued at the time of purchase with the remaining amount of the voucher redeemable for use on a future purchase. This new voucher will last up to 12 months from the issue date.

 

Returning an item purchased with a Gift Voucher

Subject to our Returns Policy, should an item purchased in part or in full using a gift voucher be returned, the amount of the voucher will be applied as a new gift voucher when the item has been returned online or in one of our stores

This will be issued to the email address linked to the account used to make an online purchase.

 

Lost Gift Vouchers

Have you lost your gift voucher, or cannot find it? Contact our Club Infinity team via email and we will do our best to assist you.

While our team will do our best to help, Infinity Motorcycles is unable to reissue Gift Vouchers that have been lost or stolen.


Gift Card Terms & Conditions

Gift Vouchers are valid for 12 months from the date of purchase. Please contact [email protected] for further enquiries.

Gift Vouchers are available in values of £10, £25, £50 or £100. Multiple quantities of Gift Vouchers can be purchased in one transaction and will be dispatched within the same card.

Gift Vouchers can only be used in a single transaction, and cannot be exchanged for cash. 

Gift Vouchers cannot be retrospectively applied to previous purchases.

Gift Vouchers can be used in full or part payment of any product online at Infinity Motorcycles or in any Infinity Motorcycles store. If a Gift Voucher is used to buy a product with a higher value than the value of the voucher, the recipient will be required to pay the difference in value. When products are purchased using a Gift Voucher, any remaining balance will be issued as a new voucher within 24 working hours of payment.

To redeem the Gift Voucher online, enter both codes on the My Basket page during checkout. To redeem in-store, show your voucher codes at the till at the time of payment.

Where Infinity Motorcycles agrees to provide a refund for products purchased using a Gift Voucher, the value of the redeemed Gift Voucher will be refunded as a new voucher, emailed within 24 working hours of payment.

Where Infinity Motorcycles agrees to exchange or replace a product purchased using a Gift Voucher, with a product of lower value, the difference will be reimbursed as a new voucher, emailed within 24 working hours of payment.

We do not collect or maintain information on the owners/holders of Gift Vouchers, and therefore, Gift Vouchers will not be replaced or reimbursed if used without the consent of the gift voucher holder, is lost, damaged or stolen.

Infinity Motorcycles reserves the right to amend these terms & conditions without prior notice.

Infinity Motorcycles reserves the right to refuse the redemption of a gift card where we reasonably believe that the gift card has been altered, corrupted, copied or otherwise used in any fraudulent way.

If you find that your gift voucher is not accepted at checkout, check the voucher code and security code you’ve entered and try again. If you experience any further issues contact [email protected]  or call us on 01276 538077.

If you would like to purchase Gift Vouchers, you can purchase these online here, or drop them in any of our 15 UK stores and purchase them at the till.

Why buy with Infinity?

From price matching to next day delivery we promise exceptional service to all our customers. And with over 14 stores nationwide we are veterans of the UK motorcycle trade.

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