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Product Warranties
If you need to return a product for warranty, please fill out a returns form with details of the fault and your personal information.
All AGV helmets sold by Infinity Motorcycle come with a minimum 2-year warranty.
5 years warranty for the Pista GP, Corsa, and GT Veloce
4 years warranty for the K5, K3, and K3 SV
3 years warranty for any other model, including MDS and Diesel helmets
This warranty shall apply to any Product seen to have conformity flaws and/or malfunctions that could not be seen at the time of purchase, as long as the Product has been used correctly and with due diligence and, therefore, in respect of its intended purpose and the instructions given in any technical documentation, in compliance with the various operative indications given therein.
This warranty shall not apply in the case of negligence or lack of care in Product use and maintenance.
Products without an invoice or sales receipt, which makes it impossible to establish the date and origin of sale, and also due to the risk of illegal or illicit provenance.
These warranties do not apply to:
The warranty covers manufacturing defects only.
Please note that this does not include consumable items such as batteries, brake pads, bulbs etc, unless otherwise stated.
The liability of Oxford Products Ltd is limited to the cost of repair and/or replacement of the product under warranty and does not include refunds or cash exchanges.
It is invalidated if unauthorised persons carry out any alterations and/or repairs.
The warranty will also be invalidated in the following cases:
At the sole discretion of Arai, any Arai helmet or Arai helmet part found by Arai or its authorized agents to be defective in materials and/or workmanship and to be serviceable for properly fitted use within 5 years of the date of purchase, but no more than 7 years from the date of manufacture, will be repaired or replaced, free of charge to the original purchaser, when returned freight prepaid to the address provided by Arai.
Arai has the right to request information from you to establish that the helmet meets the above serviceability requirements, including, but not limited to, proof of purchase.
The warranty will be invalidated in the following cases:
This warranty also does not cover:
The warranty covers manufacturing defects only.
Please note that this does not include consumable items such as batteries, brake pads, bulbs etc, unless otherwise stated.
The liability of Oxford Products Ltd is limited to the cost of repair and/or replacement of the product under warranty and does not include refunds or cash exchanges.
The warranty is void if the defect is caused by misuse, neglect and tampering or if the fitting/ use of the product is outside of the instructions/ guidelines provided by Oxford Products Ltd.
It is invalidated if unauthorised persons carry out any alterations and/or repairs.
The warranty will also be invalidated in the following cases:
These Limited Product Warranties are non-transferable and does not apply to a product or part of a product that has been:
Our navigation products are intended to be used only as a travel aid and must not be used for any purpose requiring precise measurement of direction, distance, location or topography.
Beeline makes no warranty as to the accuracy or completeness of map data in its Products.
No Beeline reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties.
Any non-genuine products registered will only receive the standard manufacturer’s warranty and must be processed via the original dealer or national distributor.
Warranties are non-transferable.
A valid proof of purchase must be uploaded to validate the registration of your product.
Unfortunately, without proof of purchase, the guarantee is not valid.
Scratched lenses are not covered under Bloc's guarantee.
Subject to the applicable laws and regulations in your jurisdiction, your Product is covered by a Limited Product Warranty from the date of original purchase, as follows:
Packtalk Edge: Three-Year Limited Product Warranty
Packtalk Outdoor, Packtalk Neo, Packtalk Custom, Freecom 4X, Freecom 2X, Spirit HD, Spirit: Two-Year Limited Product Warranty
In no event shall Cardo be liable for any incidental, special, indirect, punitive, exemplary or consequential damages, whether resulting from the use, misuse, or inability to use this product or from defects in the product, or for any damages whatsoever resulting from the use of the product, whether based on breach of contract, tort (including negligence), product liability or otherwise even if advised of the possibility of such damages.
Subject to the applicable laws and regulations in your jurisdiction, your Product is covered by a Two-Year Limited product warranty from the date of original purchase.
Warranties will be invalidated if the Product is used or washed in a manner that is not appropriate for the Product or in line with the instructions/warnings given in this respect by the Seller, or as specified in the reference presentation material, on the tags or on the labels.
This warranty shall apply to any Product seen to have conformity flaws and/or malfunctions that could not be seen at the time of purchase, as long as the Product has been used correctly and with due diligence and, therefore, in respect of its intended purpose and the instructions given in any technical documentation, in compliance with the various operative indications given therein. This warranty shall not apply in the case of negligence or lack of care in Product use and maintenance.
The warranty is personal and shall, therefore, only apply to the original buyer. It is reserved exclusively to the Clients of the Seller classified as Consumers and not traders, retailers, etc. Non-Consumer purchasers who re-sell the product do so without any warranties, and failure to advise subsequent purchasers of the lack of warranty shall be a misrepresentation by the re-seller and shall be deemed an unauthorized re-sale.
Any non-genuine products registered will only receive the standard manufacturer’s warranty and must be processed via the original dealer or national distributor. Warranties are non-transferable.
A valid proof of purchase must be uploaded to validate the registration of your product.
If you fail to operate or use the Products in accordance with the user instructions;
Following this claim, the Consumer will have the right to request the fixing or replacement of the Product without prejudice to other rights provided by the law in favour of the Consumer.
By virtue of the legal guarantee above, FALCO is responsible for all conformity defects that occur within two years from the delivery of the product.
Beyond this term, FALCO will not be responsible for the conformity defects found by the Consumer.
In case of replacement or fixing of the Product, the terms of the warranty for the Product given as a replacement or resulting from the fixing are the same as the original product.
Therefore, the two-year legal guarantee will, in any case, start from the delivery of the original product.
In order to achieve the warranty, a receipt or proof of purchase is required.
Moto and Bicycle gear (pants/jersey/gloves), along with boots, goggles, protection and the Patrol line, are covered under a 1-year warranty from the date of original purchase.
Helmets carry a 3-year warranty from the date of the original purchase.
Street, Adventure (excludes Patrol Line) Watercraft products and all other products not listed above are covered under a 2-year warranty from the date of the original purchase.
This warranty does not cover damage due to accidents, improper use, natural breakdown of colours/materials over time, or normal wear and tear.
FLY Racing’s warranty is not applicable if:
Some examples of damage not covered by Warranty are:
All our products are guaranteed for two years from the date of purchase.
The receipt is the proof of purchase, remember to keep it.
If you encounter a problem with a product, please contact Infinity Motorcycles, which will contact our after-sales service.
Furygan's warranty is not applicable for general wear and tear.
This warranty does not apply to:
In addition, Garmin reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country.
Warranty claims will not be considered, if:
The warranty covers manufacturing defects only.
Please note that this does not include consumable items such as batteries, brake pads, bulbs etc, unless otherwise stated.
The liability of Oxford Products Ltd is limited to the cost of repair and/or replacement of the product under warranty and does not include refunds or cash exchanges.
It is invalidated if unauthorised persons carry out any alterations and/or repairs.
The warranty will also be invalidated in the following cases:
In order to take advantage of Interphone's warranty, the user must provide proof of purchase and delivery of the goods.
The warranty will also be invalidated in the following cases:
Terms & conditions
This warranty does not apply to any faults that happen because of any of the following:
Our liability is limited to such replacement or repair, which shall be deemed a complete fulfilment of our contract.
In the event of any article being faulty in materials or workmanship when delivered, notification must be made to us within 7 days and we are to be allowed a reasonable time to enable us to replace or repair any article, providing that all faulty articles are returned to us in the state in which they were supplied by us.
We shall be under no liability for faulty parts damaged in transit whether due to unsatisfactory packaging or otherwise.
A year warranty is provided after the date of purchase, if neither:
The guarantee does not cover damage due to:
Our products are warranted for a period of 2 years against any defects in material or production.
This means it does not include:
The guarantee excludes:
The application of any guarantee is excluded in the case of:
Strict liability or otherwise, arising from your use of any of the services or any products procured using the service.
The warranty will be invalidated in the following cases:
MotoGirl does not cover colour or material fading on their warranty.
The warranty covers manufacturing defects only.
Please note that this does not include consumable items such as batteries, brake pads, bulbs etc, unless otherwise stated.
The liability of Oxford Products Ltd is limited to the cost of repair and/or replacement of the product under warranty and does not include refunds or cash exchanges.
It is invalidated if unauthorised persons carry out any alterations and/or repairs.
The warranty will also be invalidated in the following cases:
This warranty shall not apply to defects caused by:
The guarantee is limited to the provision of repairs, free of charge, within the specified period providing the above conditions are met and the original proof of purchase is provided.
NEXX Helmets cannot be held responsible in relation to the product, nor is the company liable for any warranty, in the following cases:
The occurrence of any of the aspects referred to above absolves the Nexx Helmets brand of any responsibility.
Apart from the above cases, NEXX Helmets cannot consider the following subjective situations as being defects covered by the warranty:
Oakley does not warrant any:
The customer’s exclusive remedy for a breach of warranty will be the repair or replacement of the item as determined by Oakley.
The warranty does not affect the legal rights of customers under applicable state or national laws governing the sale of consumer goods.
The warranty covers manufacturing defects only.
Please note that this does not include consumable items such as batteries, brake pads, bulbs etc, unless otherwise stated.
The liability of Oxford Products Ltd is limited to the cost of repair and/or replacement of the product under warranty and does not include refunds or cash exchanges.
It is invalidated if unauthorised persons carry out any alterations and/or repairs.
The warranty will also be invalidated in the following cases:
This warranty does not cover:
RICHA offers a 2-year warranty on the full collection: motorcycle jackets, pants, jeans, gloves, rain clothing, functional underwear, boots, and shoes.
RICHA products produced with the GORE-TEX membrane (e.g., waterproofing and breathability) are subject to the GORE-TEX "Guaranteed to keep you dry" warranty.
Please note proof of purchase will be required to invoke the legal or commercial guarantee.
Please also note that if your product is under warranty but cannot be repaired, Richa will replace you with a new product.
RICHA is not able to offer a warranty on the following:
We grant a 5-year warranty for material or production defects.
Within the period of 5 years, faulty articles can be reported against the presentation of the proof of purchase.
After consultation with us, a quick and uncomplicated solution will be sought.
This warranty does not cover:
Above-average heat sensation on the skin is due to the heat development on newer motorbike models from EURONORM 4 onwards and is, therefore not a warranty case.
The warranty for products is 2 years.
The warranty for heated glove batteries is 1 year.
If you fail to operate or use the Products in accordance with the user instructions:
Any non-genuine products registered will only receive the standard manufacturer’s warranty and must be processed via the original dealer or national distributor.
Warranties are non-transferable.
A valid proof of purchase must be uploaded to validate the registration of your product.
This warranty does not cover:
Subject to the applicable laws and regulations in your jurisdiction, your Product is covered by a Limited Product Warranty from the date of original purchase, as follows:
Packtalk Edge: Three-Year Limited Product Warranty
Packtalk Outdoor, Packtalk Neo, Packtalk Custom, Freecom 4X, Freecom 2X, Spirit HD, Spirit: Two-Year Limited Product Warranty
In no event shall Cardo be liable for any:
Subject to the applicable laws and regulations in your jurisdiction, your Product is covered by a Two-Year Limited product warranty from the date of original purchase (Except for PACKTALK BLACK, which is covered by a Three-Year Limited product warranty).
Please retain and submit the retail sales receipt and your registration data for proof of purchase.
If the object of sale has a defect, we shall be entitled, at our discretion, to choose between subsequent performance in the form of a remedy of defects or the delivery of a new, defect-free object.
In case of the justified notice of defects, we shall, however, only bear the required expenditures for the elimination of the defect – such as wage costs, material, transport and road costs – if these expenditures are not increased due to the fact that a delivery objective is retroactively brought to another location than the customer's registered office unless this movement is in accordance with the intended use.
The customer shall bear any additional costs which are incurred due to the customer not deciding on the most economical transport or dispatch route.
This includes but is not limited to the installation of audio systems, drilling the shell or liner, carving or compressing the liner and painting of the shell.
This warranty does not cover:
Sena will not be liable for damages to the product that occur due to the following events:
What is not covered by the Shark guarantee?
This warranty does not apply to any helmet that has been subject to:
In addition, fluorescent paints used in certain models of SHOEI helmets are not covered by this Warranty and may fade or degrade with the passage of time and the exposure of the helmet to the environmental elements.
This warranty does not cover any representation or warranty made by a dealer beyond the provisions of this warranty.
If you are asked to return your boots or shoes for service, please remove any non-SIDI items, such as cleats or insoles.
Any extra items will only be returned by request at the owner’s expense.
The warranty covers manufacturing defects only.
Please note that this does not include consumable items such as batteries, brake pads, bulbs etc, unless otherwise stated.
The liability of Oxford Products Ltd is limited to the cost of repair and/or replacement of the product under warranty and does not include refunds or cash exchanges.
It is invalidated if unauthorised persons carry out any alterations and/or repairs.
The warranty will also be invalidated in the following cases:
This warranty does not cover damage caused by:
In some cases, SPADA can repair damaged items that are not covered within our warranty agreement for a reasonable rate.
Spada will charge a small fee for return shipping.
This warranty does not cover damage caused by:
This limited warranty does not cover the following:
All warranty determinations will be made by TCX, which reserves the right to repair, replace, or issue credit for valid warranty returns in line with the TCX warranty policy.
TCX shall not be liable for incidental or consequential damages.
The TCX warranty department will need a copy of the sales receipt. Infinity is able to look into this on a case-by-case basis.
A picture of the boot/show with the problem (side view), a picture (close-up) of the problem, and a picture of the inside tag (it has some code numbers TCX uses for internal product tracking).
This limited warranty does not cover damage caused by:
The limited warranty does not cover the installation, removal or maintenance of the Product or any costs related herewith.
TomTom does not provide any commercial or other warranties in respect of the Products in addition to the limited warranty stated in these Terms and Conditions.
This limited warranty is the only express warranty made to you and is provided in place of any other express warranties or similar obligations (if any) created by any advertising, documentation, packaging, or other communications.
Please note that the warranty does not apply to any:
This warranty does not include:
From price matching to next day delivery we promise exceptional service to all our customers. And with over 14 stores nationwide we are veterans of the UK motorcycle trade.
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